Toll and long distance charges are never going away.
In fact we are seeing increased volumes over the past year.
Do you know what else we are seeing … ERRORS.
Most are attributed to systemic problems in older vendor billing systems.
Make sure you:
- Download your monthly usage report.
- Sort through it for inconsistencies and abnormalities.
- Send any suspect data to the vendor for correction.
Vendors are not proactively reviewing and correcting this data. Most likely they are unaware that their billing system has errors.
To correct this, you need to analyze, report it, track the credit and repeat these steps each month. You will find errors.