Simple TIPS to lowering your telecom spend
To lower your telecom spend, try some of our simple tips on what to look for and things to consider. It is achievable.
Although it can be time consuming trying to be a telecom billing expert analyzing vendor billing. Reach out, we Telecom errors are not your fault.
And if you need some assistance, or just don’t have the time to constantly analyze vendor bills, please reach out. We can definitely save you time and money.
Track credits for disconnects
Actual Scenario & Conversation
Vendor: Hello, how may I help you?
UTR: Yes, I submitted a disconnect order last week and did not receive a confirmation number.
Vendor: Sorry to hear that. Could you please resend?
UTR: No problem; I’ll send it now, and you can verbally confirm receipt and email the number to me.
Vendor: Sorry, but I do not manage the email box. That is another department. Would you like to call them directly?
UTR: Yes please.
We called a few times receiving a constant busy signal and then repeated the process detailed above.
Finally we received a confirmation number but the time frame for the disconnect was pushed into the next bill period — now needing credit tracking and verification. On the next invoice we confirmed the service was removed (yay) but proper credit wasn’t applied (ugh)!
UTR: Hello, on a recent disconnect (provide details) we didn’t receive the proper credit?
Vendor: I am sorry but we don’t have the request to disconnect so I can’t help
you. Would you like to speak with someone who can assist?UTR: Yes please.
And so it goes….